Terms & Conditions

Mabel Immigration Services Inc. is a private immigration consulting organization providing immigration consulting, application preparation, document review, and related administrative services.

1. Private Organization and Government Affiliation

Mabel Immigration Services Inc. is a private organization and is not affiliated with, endorsed by, sponsored by, or acting on behalf of the Government of Canada, Immigration, Refugees and Citizenship Canada (IRCC), the Canada Border Services Agency (CBSA), or any provincial or territorial government.

Our services are professional consulting and administrative services provided for a fee. We assist clients with understanding applicable immigration requirements, preparing applications, organizing supporting documentation, and submitting applications where authorized.

Many Canadian immigration applications, forms, instructions, and government information are available directly from the applicable government authority. Applicants may choose to submit applications themselves without using an immigration consultant or representative and may access applicable government forms, instructions, and services directly through the relevant government website. Applicants are responsible for any applicable government processing fees.

Government application and processing fees, where applicable, are separate from Mabel Immigration Services Inc.'s professional service fees.

2.⁠ ⁠Decision-Making Authority

Mabel Immigration Services Inc. does not have authority to approve, refuse, expedite, or otherwise determine the outcome of any immigration application. All decisions regarding visas, permits, immigration applications, nominations, permanent residence, or other immigration matters are made solely by the applicable government or immigration authority. Mabel Immigration Services Inc. does not guarantee approval or any particular immigration outcome.

3. Client Responsibility

Clients are responsible for providing complete, accurate, and truthful information and documentation.

Mabel Immigration Services Inc. relies on information and documents provided by the client when preparing or assisting with an application. Clients must promptly notify us of any changes to their circumstances or information relevant to their application.

Providing false, misleading, incomplete, or fraudulent information may negatively affect an application and may have legal or immigration consequences.

4. Professional Fees and Government Fees

Professional fees charged by Mabel Immigration Services Inc. are separate from government application, processing, biometrics, medical examination, translation, courier, or other third-party fees unless expressly stated otherwise in the client's service agreement.

Government fees are established by the applicable government authority and are subject to change.

5. Refund and Cancellation Policy

Refund eligibility is determined in accordance with the client's signed service agreement and applicable law.

Professional fees are generally associated with services performed, work completed, time reserved, and resources committed on behalf of the client. Where permitted by the applicable agreement and law, fees for services already performed may not be refundable.

Government application or processing fees are generally paid to the applicable government authority and are subject to that authority's own refund policies. Mabel Immigration Services Inc. does not control government fee refunds.

If a client wishes to cancel services, the client should contact Mabel Immigration Services Inc. as soon as possible. Any applicable refund will be assessed in accordance with the signed retainer/service agreement and applicable law.

No refund is guaranteed solely because an immigration application is refused, delayed, returned, or otherwise does not produce the outcome expected by the client.

6. Sanctioned Countries and Persons

Mabel Immigration Services Inc. does not knowingly provide services to individuals, entities, or persons located in or ordinarily resident in countries, territories, or jurisdictions subject to applicable Canadian sanctions, or to persons or entities subject to applicable sanctions or restrictions, where providing such services would be prohibited by applicable law.

Services may be declined, suspended, or terminated where required to comply with applicable sanctions, anti-money-laundering requirements, or other applicable laws and regulations.

7. Scope of Services

The specific services provided to a client are determined by the client's signed retainer or service agreement.

Services may include immigration consultation, application preparation, document review, application submission assistance, correspondence assistance, and other services expressly identified in the applicable agreement.

Services do not include any guarantee of a particular immigration result.

8. Third-Party and Government Decisions

Mabel Immigration Services Inc. is not responsible for decisions, processing delays, policy changes, system outages, or actions taken by government authorities or other third parties.

Where an application requires a decision or action by a government authority, that authority retains sole decision-making authority.

9. Changes to Immigration Laws and Policies

Immigration laws, regulations, programs, eligibility criteria, application requirements, fees, and processing procedures may change.

Information provided by Mabel Immigration Services Inc. is based on the information and requirements applicable at the time the service is provided and is subject to the applicable laws and policies.

10. Contact and Questions

Clients may contact Mabel Immigration Services Inc. regarding their services, service agreement, fees, cancellation requests, or other questions concerning their engagement.

By engaging our services, clients acknowledge that Mabel Immigration Services Inc. is a private immigration consulting organization and that final immigration decisions remain with the applicable government authority.